returns and warranty

  • We know you will love our products as much as we do. If for any reason you need to return the product, please let us know.
  • Products must be sent back to us in their original condition, in their original packaging and in resalable condition.
  • Products must be returned to our warehouse within 30 days of purchase.
  • Upon receiving of the items by our staff, we will refund the purchase excluding shipping costs.
  • Return shipping costs are at the customer’s expense and must include tracking number
  • Custom made products can not be returned or exchanged
  • 5 Years Structural warranty covers faults in the product construction.
  • The warranty covers residential installation only
  • 2 Years aesthetic warranty covers faults in the coating and/or external appearance
  • Warranty applies only if the item has been installed by a licensed plumber
- warranty & returns will be under the manufacturer conditions. 
- Warranty claims should be sent directly to the manufacturer.